Introducing ChatEAL for EAL Connect

We are pleased to announce the launch of a new feature that can help customers easily access our resources and information. 

We integrated a new feature into ChatEAL that can draw on information from across our expansive Knowledge Hub, to source and access the details customers need. We hope it’ll become your first port of call for all the rich resources available within EAL Connect.  

What is the EAL AI chatbot? 

ChatEAL is a tool that can help answer your questions about EAL centre operations and qualifications management. ChatEAL has access to the entire wealth of information contained within the EAL Knowledge Hub – years’ worth of user guides, informational articles, and FAQ sections compiled into one rich resource. This new upgrade is designed to draw from our extensive knowledge to pick out the information you need. 

How does it work? Simply enter your query into the easy-to-use interface, and ChatEAL will provide the answers you’re looking for. The solutions it returns could be as a simple as a one-word or one-sentence answer to your question, or an in-depth step-by-step guide. 

ChatEAL draws from all our information and resources to give you the most accurate and up-to-date information – providing helpful links to articles and guides within the Knowledge Hub, providing definitions from within end-point assessment articles, or providing a shortened and simplified version of the answer you’re searching for. 

Save time on digging out the resources required – by integrating the chatbot into our Knowledge Hub, the chatbot can provide answers in an instant. Improved response times and streamlined customer interactions are just some of the ways in which ChatEAL makes our overall experience faster, more convenient, and more accessible.   

If you don’t find what you’re after, or if you’d rather deal with a person, don’t worry – ChatEAL can also connect you with a member of the Customer Experience team, or send you straight to our Help and Support guides. 

ChatEAL tool – part of EAL Connect 

ChatEAL is just one of the many features available through EAL Connect, a suite of tools designed to support our customers and their learners. 

EAL Connect also has: 

• Online services, for learner registrations and certifications 
• Smarter Touch, which allows you to manage your centre profile and qualifications 
• ACE360, your end-point assessment management system 
• Certify, a digital certification portal to manage and protect the certification process 
• Surpass, which allows you to schedule and invigilate exams for your learners. 

EAL Connect also includes Smarter Booking for centres offering QW qualifications, where educators book a Professional Discussion with an external assessor as part of the assessment process. 

You’ll also find a range of intuitive FAQs for the most common queries, as well as 24/7 access to the information and resources which the new upgrade covers. And since EAL Connect is available as a downloadable app, you can even access our resources on the go. 

These benefits and more are available when you join us in becoming an EAL centre. Customers get the support they need to offer our comprehensive range of Engineering & Manufacturing and Building Services Engineering qualifications – maintained to meet the changing needs of employers. So why not join us today? 

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